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Customer Service


I teach a KardioKick class at a local fitness center two nights a week. The center just opened, and we’re eagerly listening to feedback from clients to customize a summer schedule that best fits their needs to keep them coming back and engaged in the class.

As the year closes so do the minds of my students, it seems.  Some have tuned out, tuned off, and tuned into summer mode already. How do I keep them engaged these last few days? And even more importantly, how can I ensure that I don’t lose my new students in the fall?  Then, it dawned on me: ask them.

Spending quality time asking quality questions and genuinely listening to the feedback of the patrons of the fitness center have garnished more clients and more requests for classes.  

So, I tried it with my students. My educated mind, years of teacher training, and those glorious standardized testing gods already told me what students in my English 8 need to know and be able to do. I genuinely wanted to know what my middle schoolers want. I crafted a quick questionnaire using Google Forms and carefully read through their responses. I plan to organize and use their responses to craft my 2012-13 school year.Image

No doubt about it: in any business, customer service is important.  Education is no different, and anytime of the school year is a good time to remember who the real customers are.

Have a safe and learning-filled summer!


Tim’s Top Tech Finds: What Tim Found Today #edtech 05/09/2012

See on Scoop.itPurpose-Driven Technology Integration

What Tim Found Today #edtech 05/09/2012

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Designing the School Around the Student — THE Journal

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This Minnesota high school’s planning team started from scratch and created a 21st century facility that turns the traditional classroom model inside out.

Study touts benefits of a ‘wired’ classroom

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Concordia University researchers set out to answer a “big picture” question: Does computer technology have a positive overall effect on learning in the classroom? (Invest in #edtech? Survey says yes!

Adventures in Educational Technology » Great Apps for the iPad for the Classroom

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Adventures in Educational Technology » Great iPad Apps for the Classroom #mlearning #ipaded…

Why Glog? ~ Cool Tools for 21st Century Learners | Glogster EDU Resources

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Here is Glog created to introduce students and teachers to Glogging. It includes a video that says it all, a Glog of samples created by students, and some simple directions to get you started. (RT @GlogsterEDU: Why Glog?
Via ~ Help Stop Cyberbullying at Your School

Via Scoop.itPurpose-Driven Technology Integration ~ Help Stop Cyberbullying at Your School (RT @ASMMEorg Want to help STOP #Cyberbullying then follow @CyberCitizen1 and visit #edtech…)…